Privacy Policy

1. Introduction

Welcome to Localee. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

Localee is a local service marketplace platform that connects customers with service providers in Ireland. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Account Information

When you create an account, we collect:

• Email address
• Full name
• Phone number (optional)
• Profile photo (optional)
• Authentication provider information (email, Google, or Facebook)

Profile & Preferences

To provide our services, we may collect:

• Service addresses (for booking purposes)
• Notification preferences (email, SMS, push)
• Booking preferences (preferred times, contact methods)
• Marketing consent preferences

Business Information (For Service Providers)

If you register as a service provider, we also collect:

• Business name and description
• Business address and service areas
• Contact information (phone, email, website)
• Tax identification numbers (VAT, Company Registration)
• Business photos and media
• Operating hours and availability
• Banking information (processed via Stripe Connect)

Transaction Data

When you make or receive bookings, we collect:

• Booking details (date, time, service, price)
• Payment records (amounts, fees, transaction IDs)
• Service completion photos (proof of work)
• Messages between customers and providers
• Reviews and ratings

Usage Data

We automatically collect certain information when you use our platform, including:

• Device information and browser type
• IP address and approximate location
• Pages visited and features used
• Time spent on the platform

3. How We Use Your Information

We use your information to:

• Provide our services: Facilitate bookings, payments, and communication between customers and service providers
• Process payments: Handle transactions, deposits, refunds, and payouts securely through Stripe
• Communicate with you: Send booking confirmations, reminders, updates, and support messages
• Improve our platform: Analyze usage patterns to enhance features and user experience
• Ensure safety: Verify identities, prevent fraud, and maintain platform security
• Legal compliance: Meet our legal obligations and respond to legal requests
• Marketing: Send promotional communications (only with your consent)

4. How We Share Your Information

We share your information with:

Other Users

When you make a booking, relevant information is shared between customers and service providers to facilitate the service (e.g., name, contact details, service address, booking details).

Service Providers (Third-Party)

We work with trusted third-party services:

• Stripe: Payment processing and business payouts
• Firebase: Authentication and identity management
• Supabase: Database and data storage
• Resend: Email notifications and communications

Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, privacy, safety, or property.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may also retain certain information as required by law or for legitimate business purposes, such as:

• Transaction records: 7 years (tax and legal requirements)
• Account data: Until account deletion is requested
• Anonymized analytics data: Indefinitely

6. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data ("right to be forgotten")
• Portability: Request your data in a portable format
• Restriction: Request limited processing of your data
• Object: Object to processing based on legitimate interests or direct marketing
• Withdraw consent: Withdraw previously given consent at any time

To exercise any of these rights, please contact us at privacy@localee.com.

7. Cookies

We use cookies and similar technologies to:

• Keep you signed in
• Remember your preferences
• Understand how you use our platform
• Improve our services

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our platform.

8. Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security audits and updates
• Access controls and monitoring
• PCI-DSS compliant payment processing via Stripe

9. Children's Privacy

Localee is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.