Terms of Service

These Terms govern your use of the Localee platform, operated by Localee Limited, a company registered in Ireland. By creating an account, publishing a service card, initiating a booking, or otherwise using the platform, you accept these Terms and our Privacy Policy.

If you do not accept these Terms, do not use the platform.

Separate contracts govern each individual booking, package, or subscription formed between a service provider and a customer — the Service Master Agreement, Package Master Agreement, and Subscription Master Agreement respectively (together, the "Master Agreements"). These Terms do not replace the Master Agreements. Each Master Agreement incorporates these Terms by reference and governs the bilateral contract between provider and customer for the specific services booked.

Contents

1. About Localee
2. Definitions
3. Eligibility and accounts
4. The marketplace
5. Fees
6. Payments
7. Provider obligations
8. Customer obligations
9. Prohibited conduct
10. Content
11. Dispute resolution
12. Provider Reliability Policy
13. Suspension and termination
14. Data protection
15. Liability
16. Disclaimers
17. Changes to these Terms
18. EU Digital Services Act
19. General
20. Governing law and jurisdiction
21. Contact

Appendix A — Per-booking agreements Appendix B — Fee schedule (V1)

1. About Localee

1.1 Operator

Localee is operated by Localee Limited, a private company limited by shares registered in Ireland (CRO No. 805431; registered office: 6 Hunters Hill, Hunters Wood, Dublin 24, Ireland). References in these Terms to "Localee", "we", "us", or "our" mean Localee Limited.

1.2 What Localee is

Localee is an online two-sided marketplace, available on web and mobile, that connects customers with local service providers offering real-world services in Ireland. We provide the technology, payment facilitation, evidence custody, and dispute-resolution procedure that allow providers and customers to contract with one another.

1.3 What Localee is not

We are not the supplier or recipient of any services contracted through the platform. We are not an employer, agent, partner, or joint-venturer of any service provider. Service providers are independent businesses that contract directly with their customers under the relevant Master Agreement. We facilitate the relationship but are not a party to it.

1.4 Territory

Localee currently operates in Ireland. These Terms are drafted for Irish law and Irish residents. We will announce expansion to other territories and update these Terms accordingly.

2. Definitions

Capitalised terms not defined here carry the meaning given in the relevant Master Agreement. The following definitions apply to these Terms.

3. Eligibility and accounts

3.1 Customer eligibility

You may create a customer account if you are at least 18 years old, have legal capacity to enter contracts, reside in Ireland (or have a valid Irish service address), and have not previously been banned from the platform.

3.2 Provider eligibility

You may register as a service provider only if you:

• are a sole trader, partnership, or limited company lawfully carrying on business in Ireland;
• hold all licences, permits, registrations, and professional qualifications required by law for the services you offer;
• hold public-liability or professional-liability insurance appropriate to the services you offer — not less than €1.3 million for services involving work on a customer's property, premises, or vehicle, or the higher amount stated in the relevant service card — and keep valid proof of cover on file with Localee;
• are registered for tax in Ireland (PPSN for sole traders, TRN or VAT number for entities) and meet all applicable tax obligations;
• hold a bank account eligible to receive payouts via the Payment Processor; and
• have not been banned from the platform previously.

3.3 Account creation and verification

You must provide accurate, current, and complete information during registration and keep it updated. We may require identity verification, business verification (including under the EU Digital Services Act trader-identification rules), or insurance verification before an account is activated or allowed to publish service cards.

3.4 Account security

You are responsible for all activity on your account and must keep your login credentials confidential. Notify us immediately of any suspected unauthorised access at info.support@localee.ie.

3.5 One account per type

You may hold only one account of each type — customer or provider. Creating duplicate or circumvention accounts is a material breach of these Terms.

4. The marketplace

4.1 Publishing service cards

A provider publishes a service card by tapping Publish in the app. Publication triggers §17.2 of the applicable Master Agreement ("Provider's Advance Signature"), under which the provider's act of publication constitutes the provider's electronic signature on every instance of the Master Agreement subsequently formed when a customer completes checkout against that service card while it remains in published state. We record and retain the published-state log as evidence.

4.2 Booking services

A customer forms a booking by completing checkout — confirm address, sign agreement, confirm payment. On completion:

• a bilateral Master Agreement instance is formed between the customer and the provider;
• the customer's payment method is saved for off-session use, and is authorised later on the timetable in §6.5 — no amount is held or charged at checkout; and
• Localee provides the platform tools to execute, document, and resolve the booking.

4.3 Per-booking agreements

Each booking is governed by the relevant Master Agreement and the applicable Short-Form snapshot. These Terms prevail on the user-Localee relationship; the Master Agreements prevail on the provider-customer relationship. In the event of conflict, the Master Agreement controls the per-booking relationship and these Terms control the platform-user relationship.

4.4 Localee's role — not a party

We are not a party to the Master Agreements. We act as:

• a payment facilitator through the Payment Processor;
• a custodian of evidence uploaded to the platform; and
• a mediator and determiner of disputes under the procedure in §11.

No claim against a service provider for breach of the Master Agreement lies against Localee.

4.5 Reviews and ratings

Customers may publish reviews and ratings of providers after a booking is completed. Reviews must be honest, based on first-hand experience, and must not contain illegal, defamatory, or personally identifying content relating to third parties. We may remove reviews that breach these Terms or our Content Policy.

4.6 Consumer right of withdrawal

Where you are a consumer, you have a statutory right to withdraw from a Booking within 14 days of its formation, without giving any reason, under the EU Consumer Rights Directive (Directive 2011/83/EU) as implemented in Ireland by the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 (S.I. No. 484/2013) and the Consumer Rights Act 2022.

Because Bookings are contracts for services:

• Services begin before the 14-day period ends only if you expressly request early performance through the express acknowledgement presented at the signing step — your signature records that request. You acknowledge that (i) on withdrawal after performance has begun, you pay for what has actually been performed up to the point of withdrawal, in proportion to the full Booking price — including any disclosed call-out component once the provider has verifiably set out (Service Master §9.0A); and (ii) you lose the right of withdrawal once the services have been fully performed. If no express request is recorded, you bear no cost for services performed during the withdrawal period.
• The substantive mechanics for each Booking type are set out in the applicable Master Agreement (Service §9.0–§9.0A, Package §9, Subscription §9).

This right is separate from, and additional to, the cancellation and refund tiers in the Master Agreements, which apply to business customers and to cancellations after the withdrawal period has expired or the right has been lost through full performance. Nothing in these Terms or the Master Agreements removes a consumer's non-excludable statutory rights.

4.7 Withdrawal function

You may exercise your right of withdrawal using the in-app withdrawal function, in addition to any other method permitted by law (including the model withdrawal form). The withdrawal function:

• is clearly labelled, easy to find, and continuously available throughout the 14-day withdrawal period;
• lets you submit a withdrawal in two steps — opening the cancellation flow, which is labelled "Withdraw from contract" whenever your withdrawal right applies, and then confirming — without re-authenticating when you are signed in; and
• sends you an acknowledgement of receipt on a durable medium (email), stating the content of the withdrawal and the date and time it was submitted, without undue delay.

A withdrawal you submit through this function within the withdrawal period is effective even if we or the provider fail to process it. This function is provided in compliance with Article 11a of Directive 2011/83/EU (inserted by Directive (EU) 2023/2673), applicable from 19 June 2026.

4.8 Rescheduling a booking

A booking may be rescheduled once, and only where both the customer and the provider agree. Either side may propose a new date and time in the app at any time before the service starts; the change takes effect only when the other side accepts. Neither side can move a booking on its own.

• Only one proposal can be outstanding at a time. The proposing side may withdraw it before it is answered, the other side may decline it, and an unanswered proposal lapses when the service was due to start or 48 hours after it was made, whichever comes first.
• A proposal can only pick a time the provider is actually available. If the slot is taken before the proposal is accepted, the proposal lapses and the booking stays as it was.
• Once a reschedule has been accepted, the booking cannot be rescheduled again. Declined, withdrawn, and lapsed proposals do not use up that allowance.
• Your cancellation terms do not change. Where a booking has been rescheduled, the cancellation tiers in the Master Agreements continue to be applied by reference to the date the booking had before it was moved. Rescheduling therefore never improves or worsens your cancellation position, and it cannot be used to obtain a refund you would not have received on the original date.
• Your withdrawal right is unaffected. Rescheduling does not change your right of withdrawal under §4.6. The 14-day period still runs from when the Booking was formed and is neither extended nor shortened by a reschedule. While that period is open, §4.6 applies in full and takes precedence over the cancellation tiers, whether or not the booking has been moved.
• Moving a booking may require the existing authorisation on your card to be released and a new one taken for the new date (§6.5). We tell you which applies before the reschedule is confirmed.

Both sides are notified of every proposal, acceptance, and decline, and the change is recorded against the booking.

5. Fees

5.1 Localee commission

We charge service providers a marketplace commission of 7% of the Total Price of each booking (exclusive of VAT), deducted from the provider's payout. The commission covers payment facilitation, evidence custody, dispute resolution, and platform access.

5.2 No customer fee

Customers pay no platform fee. The price shown at checkout is the price charged.

5.3 Stripe processing fees (pass-through)

The Payment Processor charges processing fees on each transaction. These fees are passed through to providers at cost — currently 1.5% + €0.25 per EEA standard consumer-card transaction. Rates for other card types are published by the Payment Processor at https://stripe.com/ie/pricing and on the provider's in-app fees page.

Stripe fees are deducted from the provider's payout alongside our commission under §5.1.

If the Payment Processor changes its published rates, the change takes effect from the provider's next booking after the rate change, without further notice from Localee, in line with the Payment Processor's terms accepted by the provider at onboarding.

5.4 Stripe fees on refund

Stripe does not return its processing fee when a transaction is later refunded (current Stripe processing-fee policy on refunded transactions). We absorb the unrecovered processing fee — it is not deducted from the provider beyond the loss of the original booking transfer.

This is a goodwill position, not a contractual entitlement. We may revisit it with 30 days' notice if absorption becomes operationally unviable.

5.5 VAT

Where our commission is subject to VAT, it will be charged at the applicable rate on the provider's invoice. Providers remain responsible for their own VAT on services provided to customers.

5.6 Commission on refunded bookings

Where a booking is refunded after capture, our commission under §5.1 is not returned to the provider or customer. The commission compensates us for work already performed — payment facilitation, evidence custody, dispute administration — regardless of whether the underlying service was ultimately delivered.

We may waive the commission as a goodwill credit at our discretion where the refund is attributable to a platform fault.

This clause does not affect:

• a customer's right to a full refund where the refund itself is due, which is paid in full from the provider's transfer; or
• statutory consumer rights that cannot be contracted out of.

5.7 Long-tail chargeback risk

Where a card-network chargeback is filed after the provider has already received the corresponding payout — that is, outside the Dispute Window specified in the applicable Master Agreement and the 48-hour payout hold applied to balance payouts (deposits are paid out on capture without a hold) — we absorb the financial loss in V1 without seeking clawback from the provider.

We may change this position with 30 days' written notice. In particular, we reserve the right to:

• deduct from future-booking payouts to recover documented chargeback losses; or
• require a Stripe Connect reserve.

Either or both may take effect from the date of notice forward.

5.8 Fee changes

We may change the commission rate or introduce new fees by giving providers 30 days' written notice via email and in-app. New or changed fees take effect from the provider's next booking formed after the notice period. A provider who does not accept a fee change may terminate by closing their account before the change takes effect; pre-existing bookings continue on the old fee schedule.

6. Payments

6.1 Payment facilitation

All platform payments are processed by the Payment Processor. Funds paid by customers are held by the Payment Processor pending completion of the relevant booking. Localee does not itself hold user funds and does not operate a regulated escrow service.

6.2 Platform-only billing

All payments relating to any booking — Total Price, change-order amounts, materials, surcharges, gratuities, late fees — must be processed through the platform. Requesting, accepting, or making payment outside the platform (cash, bank transfer, cheque, crypto, peer-to-peer wallet) is a material breach of these Terms and of §8.3 of the Service Master Agreement, and may result in account suspension and clawback of avoided commission.

See §8.3 of the Service Master Agreement for the Emergency Offline Payment procedure during payment-network outages.

6.3 Payouts to providers

Payouts are made to the provider's verified bank account via the Payment Processor on our standard payout schedule. Payouts may be delayed during dispute resolution, suspected fraud, or payment reversals.

6.4 Refunds and chargebacks

Refunds are processed through the platform in accordance with the refund tiers in the applicable Master Agreement. A customer chargeback raised through their card issuer will trigger the dispute-resolution procedure in §11. Providers remain liable for chargebacks resulting from their own breach of the Master Agreement.

6.5 Authorisation and capture

By providing a payment method, the customer authorises Localee and the Payment Processor to charge that payment method for amounts owed under any booking. The mechanics are:

1. At provider confirmation, or five days before the service date if that is later — the full booking amount is authorised (held, not charged) on the customer's payment method, and the card is saved for off-session use. Where the service date is more than five days after confirmation, the authorisation is taken automatically five days beforehand rather than at confirmation, so the hold does not lapse before the service. Where a booking is rescheduled under §4.8, the authorisation is re-taken by reference to the new date on the same basis, which may involve releasing the existing hold and placing a new one.
2. When the service starts — the deposit (if the service has one) is captured from the original authorisation, and the remaining authorisation is released.
3. On completion — once the customer provides the completion code, or the booking auto-completes per §6.6, the remaining balance is charged to the saved card as a separate off-session transaction. Funds are then transferred to the provider, less the fees in §5.

We use a saved-card approach rather than Stripe multi-capture (which is not available to all platforms). A separate charge is created for the balance instead of a second capture on the original authorisation. Both transactions appear on the customer's card statement.

For recurring subscriptions, the customer grants a separate PSD2/SCA-compliant recurring authorisation under §7.2 of the Subscription Master Agreement.

6.6 Completion codes, no-show flow, and auto-completion

The platform issues a unique 6-digit completion code for each booking. The customer provides this code to the provider when the service has been completed to their satisfaction. Entering the correct code verifies delivery, acknowledges acceptance, and releases the remaining balance via §6.5.

To prevent abuse, code entry is rate-limited. After 5 failed attempts, the provider is temporarily locked out of the completion flow for that booking for 15 minutes. The customer may generate a fresh code at any time; unused codes expire after 24 hours.

No-show / arrival confirmation. If the provider has not marked the service as started within 20 minutes of the scheduled start time, the customer is prompted in-app to confirm whether the provider has arrived:

• If the customer confirms arrival, the booking proceeds normally.
• If the customer reports the provider did not arrive, a dispute is opened automatically under the business-no-show category and Localee's dispute pipeline takes over.
• If there is no customer response and the provider has not started the service within 30 minutes of the scheduled start time, the booking is automatically cancelled and a 100% refund is issued to the customer. This automatic cancellation is skipped if a dispute is already open against the booking.

Auto-completion. If a service is marked complete by the provider, and the customer has not entered the completion code or raised a dispute within 24 hours, Localee will automatically complete the booking and release the remaining balance to the provider. Disputes must be raised before the Dispute Window closes; auto-completion occurs only after it has closed. After auto-completion, customers may still contact support, use the routes described in §11.5, or pursue their statutory remedies against the provider, but the in-app Dispute Window cannot be reopened.

Completion photos. Providers may upload completion photos as evidence of work performed. These photos are retained for 365 days from the booking completion date and may be used by Localee, the customer, or the provider as evidence in any dispute.

6.7 Automatic cancellation by Localee

Localee may automatically cancel a booking and issue a 100% refund to the customer in either of the following situations:

• a pending booking that the provider never confirmed before the scheduled start time; or
• a booking where the provider has not started the service within 30 minutes of the scheduled start time, no dispute is open against it, and the customer has not confirmed that the provider has arrived (see §6.6); or
• a booking where the authorisation under §6.5 could not be obtained on the customer's saved payment method and remains unobtained 24 hours before the service date, after repeated attempts and notice to the customer. No cancellation fee arises in this case and any amount already held is released.

7. Provider obligations

7.1 Professional standards

Providers must perform services with reasonable care and skill, in accordance with applicable law, professional standards, and the service card.

7.2 Insurance and licensing

Providers must hold and maintain valid cover under §3.2 above, and all licences, registrations, and qualifications required for the services offered. Localee records the expiry date of the proof of cover on file and notifies the provider ahead of that date to submit updated proof. Responsibility for keeping cover in force rests with the provider at all times: Localee verifies proof at onboarding and on renewal submissions but does not continuously verify insurance, and does not warrant to customers that a provider's cover is in force at any given time (see §16). Localee reserves the right — without assuming any obligation — to suspend publication of affected service cards where cover has lapsed and no updated proof has been provided.

7.3 Tax

Providers are independent contractors. We do not withhold tax. Providers are solely responsible for income tax, VAT, USC, PRSI, and any other tax liability arising from the services and the commission paid to Localee.

Under Council Directive (EU) 2021/514 ("DAC7"), we are required to report certain provider earnings to the Irish Revenue Commissioners annually.

7.4 Equal status

Providers must comply with the Irish Equal Status Acts 2000–2018 and must not refuse, restrict, or differentiate services on any protected ground.

7.5 Advance signature

Providers acknowledge that tapping Publish on a service card, package card, or plan card constitutes their electronic signature, given in advance, on every instance of the relevant Master Agreement formed by a customer's subsequent checkout. See §17.2 of each Master Agreement.

7.6 Completion evidence

Providers must upload category-appropriate completion evidence to the platform immediately on completing each booking — photo, dual-code verification, or other method set for the category.

7.7 Service card accuracy

Service cards must be accurate, not misleading, and must not contain unfair commercial practices under Directive 2005/29/EC and the Irish Consumer Protection Act 2007. A service card may not derogate from any Master Agreement clause to the customer's detriment.

7.8 Co-operation with disputes

Providers must respond to disputes within the timelines set out in the dispute-resolution procedure and provide any evidence reasonably requested.

8. Customer obligations

8.1 Accurate information

Customers must provide accurate personal and payment information and keep their account up to date.

8.2 Valid payment method

Customers must maintain a valid payment method with sufficient funds for authorised amounts.

8.3 Co-operation

Customers must provide safe and uninterrupted access to the service location for the booked period, disclose hazards and allergies, and comply with any prep checklist on the service card.

8.4 Honest reviews

Reviews must be honest and based on first-hand experience.

8.5 No circumvention

Customers must not contact or pay providers outside the platform for services discovered through the platform — during the term of their account and for 12 months after account closure.

9. Prohibited conduct

You must not:

• use the platform for any illegal purpose or in violation of applicable law;
• post, transmit, or upload user content that is illegal, defamatory, obscene, or discriminatory, or that infringes the rights of any third party;
• circumvent, attempt to circumvent, or disable any platform security, fee, or audit mechanism;
• use automated means (bots, scrapers, crawlers) to access the platform, other than publicly accessible search-engine indexing;
• impersonate any person or entity, or misrepresent your affiliation with any person or entity;
• engage in fraud, money laundering, or terrorist financing;
• solicit or accept off-platform payments for services discovered through the platform;
• reverse-engineer, decompile, or copy the platform software or interfaces, other than to the extent permitted by law;
• post false or manipulative reviews, or coerce others to do so;
• use the platform to harass, threaten, defame, or stalk any person;
• introduce malware, viruses, or other harmful code;
• interfere with the operation of the platform or the services of other users.

Consequences. A breach of this section may result in suspension or termination of the offending account, reversal of transactions, clawback of Localee commission, and referral to law-enforcement authorities. We reserve the right to recover damages from users causing loss through breach.

10. Content

10.1 Ownership

You retain ownership of all user content you upload to the platform.

10.2 Licence to Localee

By uploading user content, you grant us a worldwide, non-exclusive, royalty-free, sub-licensable licence to host, store, reproduce, adapt, display, transmit, and use the user content for the purpose of:

• operating and promoting the platform;
• providing services to users;
• meeting our legal obligations; and
• dispute resolution and evidence custody.

This licence survives termination of your account only to the extent necessary to operate the platform's historical record and defend disputes.

10.3 Localee intellectual property

The platform — including all software, interfaces, designs, trademarks, and the Localee brand — is owned by Localee Limited or its licensors and is protected by copyright, trademark, and other intellectual-property laws. No licence is granted to users to use our intellectual property other than the limited right to access and use the platform in accordance with these Terms.

10.4 Notice and takedown

If you believe user content on the platform infringes your intellectual-property rights or breaches these Terms, you may notify us at info.support@localee.ie with:

• identification of the content;
• a description of the alleged infringement or breach;
• your contact details; and
• a statement of good-faith belief.

We will investigate and act in accordance with the EU Digital Services Act notice-and-action procedure (§18).

11. Dispute resolution

11.1 First stop — in-app

Disputes arising out of a booking must first be raised through the platform's in-app dispute flow, within the window specified in the applicable Master Agreement.

11.2 The four-stage procedure

Disputes are resolved in four stages:

1. Automated triage — the platform classifies the dispute and attempts self-service resolution.
2. Provider response — the provider must respond within 24 hours with evidence.
3. Localee mediation — we review evidence from both parties and propose a resolution within 72 hours.
4. Localee determination — if mediation fails, we issue a binding determination within 7 days.

11.3 Evidentiary record

Our platform log — timestamps, account IDs, uploaded evidence, chat transcripts, published-state log — forms the primary evidentiary record for disputes.

11.4 Binding effect

Our Stage 4 determination is binding between the customer and the provider for the purposes of releasing, refunding, or redistributing the amounts held for the booking, without prejudice to either party's right to pursue legal proceedings under §20 of these Terms or §14 of the applicable Master Agreement. It does not determine, and does not prevent a court or ADR body from determining, the parties' underlying legal rights.

11.5 ADR routes for consumers

Consumers may also pursue out-of-court resolution through the Competition and Consumer Protection Commission (CCPC) at https://www.ccpc.ie. Localee is not currently a member of a sectoral Alternative Dispute Resolution scheme; we will inform consumers in-app if we later join one.

11.6 Complaints to Localee

Complaints about the platform itself — as distinct from a booking — should be sent to info.support@localee.ie. We will acknowledge within 2 business days and respond substantively within 14 days.

12. Provider Reliability Policy

We monitor provider reliability signals across each provider's bookings — completions, cancellations, no-shows, and dispute outcomes.

Repeated breaches of reliability thresholds may result in:

• goodwill credits paid to affected customers from the provider's payout;
• reduced visibility of the provider's service cards in platform search results;
• mandatory re-verification; or
• suspension or termination of the provider's account.

We will give providers at least 30 days' notice before introducing specific published thresholds or automated triggers under this policy.

Search ranking (P2B disclosure). The main parameters determining the default ordering of service cards in search results are: (i) relevance to the customer's search query and their selected category and location filters; and (ii) a ranking score combining customer ratings and reviews (statistically adjusted so that a small number of reviews cannot dominate) with recent booking volume. Customers may re-sort results themselves. Ranking positions cannot be bought: no direct or indirect remuneration from a provider affects ranking. If reliability metrics under this policy are later added as ranking parameters, or the parameters otherwise materially change, providers will be notified with 30 days' notice, in line with Regulation (EU) 2019/1150.

13. Suspension and termination

13.1 Termination by you

You may close your account at any time via in-app settings or by emailing info.support@localee.ie. Closure takes effect once all open bookings are resolved and all outstanding amounts are settled. For recurring subscriptions, termination is via Period-End Cancellation under §9.5 of the Subscription Master Agreement.

13.2 Suspension or termination by us

We may suspend or restrict your account, or remove any service card, where:

• you materially breach these Terms or any Master Agreement;
• your account is used for illegal activity, fraud, or prohibited conduct under §9;
• your verification documents lapse or are invalidated;
• we are required to do so by law or by a regulator; or
• continued access to the platform presents a safety risk to other users.

Providers (P2B). In line with Regulation (EU) 2019/1150, where we restrict or suspend a provider's account or listings, we will give the provider a statement of reasons on a durable medium at or before the time the restriction takes effect. Where we terminate a provider's account entirely, we will give the provider a statement of reasons at least 30 days before termination takes effect — except where (a) we are subject to a legal or regulatory obligation to terminate without notice, (b) the provider has repeatedly infringed these Terms or the Master Agreements, or (c) immediate termination is justified by an imperative reason under applicable law, such as fraud or a safety risk to users. A provider may contest a restriction, suspension, or termination under §11.6.

Consumers. We will give reasonable prior notice and, where the ground is remediable, an opportunity to remedy — except where immediate suspension is required for fraud, illegality, safety, or legal compulsion.

13.3 Effect of termination

On termination:

• access to the platform is revoked, except as needed to complete open bookings;
• amounts owed to you are paid out after any set-off for amounts owed to Localee, chargeback reserves, and active dispute holds;
• the licence in §10.2 continues to the extent necessary for the historical record and dispute defence;
• user content may be retained for the period required by law or our retention policy, and then deleted or anonymised.

13.4 Survival

The following provisions survive termination: §§1.3, 4.4, 5 (in respect of earned commission), 6.4, 8.5, 10.2, 11, 13.3, 14, 15, 16, 17.3, 19, 20, and 21.

14. Data protection

14.1 Privacy Policy

Our Privacy Policy describes how we collect, use, store, and share personal data. It is incorporated into these Terms by reference.

14.2 GDPR roles

For the purposes of the EU General Data Protection Regulation (Regulation (EU) 2016/679, "GDPR") and the Irish Data Protection Acts 1988–2018:

• Localee is the data controller for personal data collected for platform operation — account data, payment data, messages, uploaded evidence, analytics.
• Providers and customers are independent data controllers for personal data they exchange directly in connection with a booking — gate codes, photographs taken at the service location, vehicle registrations, health or minor-related information.
• Localee may act as data processor for providers under a separate Data Processing Agreement where we process customer data on the provider's behalf during dispute escalation.

14.3 Your rights

You may exercise your GDPR rights — access, rectification, erasure, restriction, portability, objection — through the self-service flow in Settings → Privacy & Data → Download your data (for access and portability) or by contacting privacy@localee.ie (for all other rights). You may also lodge a complaint with the Data Protection Commission of Ireland (https://www.dataprotection.ie).

14.4 International transfers

Where personal data is transferred outside the European Economic Area, we rely on valid transfer mechanisms — adequacy decisions or Standard Contractual Clauses — as described in the Privacy Policy.

14.5 Retention

Personal data is retained for the period set out in the Privacy Policy, generally:

• for the duration of the account;
• for 6 years after the final booking, to meet Irish tax and limitation-period requirements; and
• for longer where required by law or active dispute.

15. Liability

15.1 Role shield

Because we are not a party to the Master Agreements (§§1.3, 4.4), we are not liable for the services themselves, for the performance or non-performance of providers, for materials supplied by providers, or for damage to property caused by providers during services. Claims arising from the services lie against the relevant provider under the Master Agreement.

15.2 Liability cap

Subject to §15.3 and §15.2A, our aggregate liability to any user arising out of or in connection with these Terms and the use of the platform in any rolling 12-month period shall not exceed:

• for a user acting as a provider (business): the greater of the total commission received by us from that user in that period and €500; and
• for a user acting as a consumer: the greater of €1,000 and the total amount that user paid through the platform in that period.

15.2A Liabilities not subject to the cap

The cap in §15.2 does not apply to, and we do not seek to limit by that cap, our liability to a user for:

• a breach by us of the GDPR or a material failure of our data-protection obligations;
• wrongful suspension or termination of the user's account by us; or
• a failure of the payments infrastructure we operate — meaning our own payment-orchestration layer (authorisation and capture triggers, payout instructions, completion-code release, and refund execution), as distinct from the Payment Processor's own systems.

Such liability is governed by applicable law and the carve-outs in §15.3. For liabilities within this §15.2A, §15.4 does not apply to direct and reasonably foreseeable losses — including, in the case of wrongful suspension or termination of a provider, the net booking revenue the provider demonstrably lost during the wrongful period.

15.3 Exclusions

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• under Irish or EU consumer-protection law that cannot be contracted out of;
• under the Sale of Goods and Supply of Services Act 1980 or the Consumer Rights Act 2022 where non-excludable.

15.4 Excluded losses

Subject to §15.2A and §15.3, we are not liable for indirect, consequential, special, or punitive losses, or for loss of profits, revenue, business, goodwill, reputation, or anticipated savings.

15.5 User indemnity

You agree to indemnify, defend, and hold harmless Localee, its officers, employees, and agents from and against any claim, loss, liability, or expense (including reasonable legal costs) arising out of or in connection with:

• your breach of these Terms;
• your user content;
• your violation of any law or third-party right; or
• in the case of providers, the performance or non-performance of services booked through the platform.

This indemnity does not apply to claims arising from our own breach, negligence, or wilful misconduct. Where you are a consumer, this indemnity is limited to losses that are a reasonably foreseeable result of your breach of these Terms or your unlawful use of the platform, and does not apply to your ordinary use of the platform.

16. Disclaimers

16.1 Platform "as is"

The platform is provided on an "as is" and "as available" basis. We do not warrant that the platform will be uninterrupted, error-free, secure against all threats, or that defects will be corrected immediately. We make reasonable commercial efforts to maintain platform availability but do not guarantee any particular service level in these Terms.

16.2 No warranty of provider services

We do not warrant, guarantee, endorse, certify, or assume responsibility for any services offered by providers. We do not verify any provider's skill, quality, legality, or suitability beyond the verification steps described in §3.3 and §12. The customer's statutory and contractual rights run against the provider under the Master Agreement, not against Localee.

16.3 User content

We do not endorse any user content and are not responsible for user content posted by others. Where we become aware that user content is illegal or breaches these Terms, we act under §10.4 and §18.

17. Changes to these Terms

17.1 Updates

We may update these Terms from time to time.

• Non-material changes — typographical, formatting, clarifications — take effect immediately on publication.
• Material changes — those affecting users' substantive rights or obligations, fees, liability, data processing, or dispute resolution — take effect 30 days after notice to users by email and in-app.

17.2 Right to reject

If you do not accept a material change, you may close your account before the change takes effect under §13.1, without penalty. Continued use of the platform after a material change takes effect constitutes acceptance.

17.3 Version history

Previous versions of these Terms are archived and available on request at info.support@localee.ie.

18. EU Digital Services Act

18.1 Classification

Localee is an "online marketplace" for the purposes of Regulation (EU) 2022/2065 (the "Digital Services Act") and complies with the obligations applicable to online platforms.

18.2 Single point of contact

Our single point of contact for Member State authorities, the Commission, the European Board for Digital Services, and for users, is legal@localee.ie. Communications may be in English or Irish.

18.3 Trader identifiability

Before a provider is permitted to publish service cards, we obtain and verify the provider's legal business identification — name, address, tax identification, contact details, and licence or registration details where applicable — under Article 30 DSA.

18.4 Notice and action

Users and third parties may notify us of allegedly illegal content via info.support@localee.ie using the procedure in §10.4. We act on such notices without undue delay and provide statements of reasons for content-moderation decisions as required by Article 17 DSA.

18.5 Internal complaints

Users whose content or account is subject to a moderation decision may lodge an internal appeal, free of charge, by emailing legal@localee.ie within 6 months of the decision. Appeals are reviewed by a human, not solely by automated means, and we respond within 14 days.

18.6 Out-of-court dispute settlement

Users may refer moderation-decision disputes to a certified out-of-court dispute-settlement body under Article 21 DSA.

18.7 Transparency reporting

We publish an annual DSA transparency report summarising moderation activity, complaints, and outcomes.

19. General

19.1 Entire agreement

These Terms, the Privacy Policy, the applicable Master Agreement(s), the service card(s), and any published platform policies referenced in these Terms constitute the entire agreement between you and Localee regarding the platform, and supersede any prior discussions.

19.2 Severability

If any provision is held invalid, unenforceable, or illegal, the remaining provisions continue in full force. Invalid provisions are severed and replaced with the nearest valid provision reflecting the original intent.

19.3 No waiver

Failure by Localee to enforce any provision does not waive the right to enforce it later.

19.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms (in whole or in part) to a successor in interest in connection with a merger, acquisition, restructure, or sale of assets.

19.5 No third-party rights

Except where these Terms expressly provide otherwise, no person other than the parties has any right to enforce any term of these Terms.

19.6 Notices

Notices to us must be sent to info.support@localee.ie or by registered post to our registered office (§1.1). Notices to you are sent to the email address on your account and are deemed received 24 hours after sending.

19.7 Force majeure

Neither party is liable for delay or failure caused by events outside reasonable control — extreme weather, pandemics, power outages, internet or payment-network outages, acts of government, strikes.

19.8 Electronic execution

By creating an account, publishing a service card, or completing checkout, you adopt an electronic signature on these Terms and on any applicable Master Agreement. Such signatures are legally binding under the EU eIDAS Regulation (Regulation (EU) No 910/2014) and the Irish Electronic Commerce Act 2000.

19.9 Language

These Terms are published in English. Where we provide a translation, the English version prevails in case of conflict.

20. Governing law and jurisdiction

20.1 Governing law

These Terms and any non-contractual obligation arising out of them are governed by the laws of Ireland.

20.2 Jurisdiction

• Where you are a consumer habitually resident in an EU Member State, you may bring proceedings against us in the courts of the Member State of your habitual residence under Regulation (EU) No 1215/2012 (Brussels I bis). We may only bring proceedings against you in the courts of your habitual residence.
• In all other cases, you submit to the non-exclusive jurisdiction of the courts of Ireland.

20.3 Mandatory consumer protections

Nothing in §20.1 deprives a consumer of the protection of mandatory rules of the law of the Member State of habitual residence that cannot be derogated from by agreement.

21. Contact

Localee Limited Registered office: 6 Hunters Hill, Hunters Wood, Dublin 24, Ireland Company registration: 805431

• General: info.support@localee.ie
• Privacy: privacy@localee.ie
• DSA single point of contact: legal@localee.ie

Appendix A — Per-booking agreements

These Terms set out the user-Localee relationship. Each booking is additionally governed by one of the following bilateral provider-customer agreements:

• Service Master Agreement + Service Short-Form Agreement — for one-off service bookings.
• Package Master Agreement + Package Short-Form Agreement — for pre-paid bundles of redeemable sessions with a validity period.
• Subscription Master Agreement + Subscription Short-Form Agreement — for recurring monthly entitlements.

Each Master Agreement incorporates these Terms by reference. In case of conflict, the Master Agreement controls the provider-customer relationship and these Terms control the user-Localee relationship.

Appendix B — Fee schedule (V1)

Rates may be updated under §5.8.