Localee

Legal

Terms of Service

Last updated: January 2026

The terms and conditions for using Localee, a marketplace connecting customers with independent service businesses in Ireland.

1. Introduction & Acceptance

Welcome to Localee. These Terms of Service ("Terms") govern your access to and use of the Localee platform, including our website, mobile applications, and related services (collectively, the "Platform").

By accessing or using Localee, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Platform.

We may update these Terms from time to time. Continued use of the Platform after changes constitutes acceptance of the modified Terms.

2. Definitions

  • "Platform" refers to Localee's website, applications, and services.
  • "User" refers to any person who accesses or uses the Platform.
  • "Customer" refers to a User who books services through the Platform.
  • "Business" or "Service Provider" refers to a User who offers services through the Platform.
  • "Service" refers to any service offered by a Business on the Platform.
  • "Booking" refers to a confirmed arrangement between a Customer and Business for a Service.

3. Account Registration

To use certain features of the Platform, you must create an account. You agree to:

  • Provide accurate, current, and complete information
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized access
  • Be responsible for all activities under your account
  • Not create multiple accounts or transfer your account to others

You must be at least 18 years old to create an account and use our services.

4. Platform Use

Localee as a Marketplace

Localee operates as a marketplace platform that connects Customers with Businesses. We are not a service provider ourselves. We do not employ, supervise, or control Service Providers. Businesses are independent contractors who offer their services through our Platform.

Customer Responsibilities

  • Provide accurate booking information and service addresses
  • Be present or available at the scheduled service time
  • Communicate any special requirements to the Business
  • Pay for services as agreed through the Platform
  • Provide the completion code to the Business upon service completion

Business Responsibilities

  • Provide accurate descriptions of services and pricing
  • Maintain required licenses, insurance, and qualifications
  • Deliver services professionally and as described
  • Communicate promptly with Customers
  • Comply with all applicable laws and regulations
  • Process all payments through the Platform (no off-platform billing)

5. Bookings & Payments

Booking Process

When a Customer creates a booking, a unique booking reference is generated. Bookings must be confirmed by the Business before the service takes place. Upon confirmation, the full payment amount is authorized (held) on the Customer's payment method.

Payment Authorization & Capture

  • Upon booking confirmation: the full booking amount is authorized on the Customer's saved payment method (held, not charged), and the card is saved for off-session use.
  • When the service starts: the deposit (if the service has one) is captured from the original authorization. The remaining authorization is released.
  • Upon service completion (Customer provides the completion code, or the booking auto-completes per §6): the remaining balance is charged to the saved card as a separate off-session transaction.
  • Funds are then transferred to the Business minus applicable platform and Stripe fees.

We use a saved-card approach rather than Stripe multi-capture (which is not available to all platforms). A separate charge is created for the balance instead of a second capture on the original authorization. Both transactions appear on the Customer's statement.

Fee Structure

Localee is free for Customers. There are no monthly subscription fees or hidden charges for Businesses.

Businesses pay a flat 7% platform fee on each completed booking, plus Stripe payment processing fees (1.5% + EUR 0.25 per transaction) which are deducted from payouts. If a Business is VAT-registered, VAT is extracted from the VAT-inclusive booking price before the platform fee is calculated.

Packages & Subscriptions

Some Businesses offer service packages (a bundle of sessions sold up-front) or subscriptions (recurring access to a service, billed monthly or on another interval). These are charges between the Customer and the Business, intermediated by Localee:

  • Packages are charged in a single up-front payment. The standard 7% platform fee and Stripe processing fee apply at purchase time. Redeeming a session against the package does not incur an additional charge.
  • Subscriptions are billed recurringly via Stripe. The same fee structure applies to each renewal. Customers may cancel a subscription at any time from their account; cancellation stops future renewals.
  • Refunds on subscriptions cover only the most recent paid invoice and are calculated pro-rata against the remaining days in that billing period. Earlier paid periods are not retroactively refundable.
  • Package refund eligibility is determined by the Business at the time of purchase and shown to the Customer before checkout.

Cancellation Policy

Customer-Initiated Cancellations:

  • 24+ hours before service: 100% deposit refund
  • 12-24 hours before service: 50% deposit refund
  • Less than 12 hours before service: no refund. The deposit is captured as a cancellation fee against the Customer's saved payment method and paid to the Business, less applicable platform and Stripe fees. A receipt is issued for the cancellation fee.

The cancellation quote (the refund amount and any cancellation fee) is shown to the Customer before the cancellation is confirmed. The preview is valid for 5 minutes; if the quote becomes stale (for example, because the booking has now passed a tier boundary) we will ask the Customer to confirm again.

Business-Initiated Cancellations:

If a Business cancels a confirmed booking, the Customer receives a 100% full refund regardless of timing.

Automatic Cancellations:

Localee may automatically cancel a booking and issue a 100% refund in two situations: (a) a pending booking that the Business never confirmed before the scheduled start time, and (b) a booking where the Business has not started the service within 30 minutes of the scheduled start time, no dispute is open, and the Customer has not confirmed that the provider has arrived. See §6 for the related no-show flow.

6. Service Completion

Completion Code System

Each booking is issued a unique 6-digit completion code. The Customer provides this code to the Business when the service has been completed to their satisfaction. The code:

  • Verifies that the service was delivered.
  • Confirms the Customer's acknowledgment that the service is complete.
  • Releases the remaining balance to the Business via the standard payout flow.

To prevent abuse, repeated incorrect code entries are rate-limited. After 5 failed attempts the Business is temporarily locked out of the completion flow for that booking and must contact Localee support to proceed.

No-Show & Customer Arrival Confirmation

If the Business has not marked the service as started within 20 minutes of the scheduled start time, the Customer is prompted to confirm whether the provider has arrived:

  • If the Customer confirms arrival, the booking continues normally and the standard completion flow applies. An auto-complete cron will finalise the booking 24 hours after the service start if the completion code was never entered.
  • If the Customer reports the provider did not arrive, a dispute is opened automatically under the business no-show category and Localee's dispute pipeline takes over.
  • If no Customer response is received and the Business has not started the service within 30 minutes of the scheduled start time, the booking is automatically cancelled and a 100% refund is issued to the Customer. This auto-cancel is skipped if a dispute is already open.

Auto-Completion

If a service is marked complete by the Business and the Customer has not entered the completion code or raised a dispute within 24 hours, Localee will automatically complete the booking and release payment. Customers can still raise a dispute after auto-completion within the standard dispute window.

Completion Photos

Businesses may attach completion photos as proof of work. These photos are retained for 365 days from the booking completion date and may be used by Localee, the Customer, or the Business as evidence in any dispute.

Dispute Resolution

If a dispute arises regarding a service:

  1. Attempt to resolve directly through our in-app messaging.
  2. Raise a formal dispute from the booking in your account. The Business is notified and given the opportunity to respond.
  3. If unresolved between the parties, Localee's support team mediates and may issue partial or full refunds at our discretion where there is a clear service failure.
  4. If still unresolved, disputes may be escalated to appropriate legal authorities or consumer-protection bodies.

When a dispute is open against a booking whose payout has not yet fired, the relevant funds are held until the dispute is closed. Other bookings in the same Business's payout cycle are not affected. If the dispute is decided in the Customer's favour the held funds are refunded; if decided in the Business's favour the payout proceeds normally.

Stripe-initiated chargebacks (where the Customer disputes the charge through their card issuer) follow the same process, with the additional involvement of the card network and Stripe. Localee may absorb chargebacks arising long after a payout has fired at our discretion.

7. Reviews & Content

Reviews on Localee are tied to completed bookings only. A Customer can only review a Business they have actually booked and whose service has been completed (or auto-completed) through the Platform. We do not accept anonymous reviews or reviews from users who have not transacted with the Business.

By posting a review or other content, you:

  • Represent that your content is accurate and based on a genuine experience.
  • Grant Localee a non-exclusive licence to display, distribute, and moderate your content on the Platform.
  • Agree not to post false, misleading, defamatory, or inappropriate content, or content intended to manipulate the rating of a Business or competitor.
  • Acknowledge that we may remove content that violates these Terms, and that Businesses may publicly respond to reviews.

8. Prohibited Conduct

You agree not to:

  • Violate any applicable laws or regulations
  • Provide false or misleading information
  • Harass, abuse, or harm other users
  • Circumvent or manipulate the Platform's systems
  • Attempt to conduct transactions outside the Platform
  • Use the Platform for illegal or unauthorized purposes
  • Post spam, malware, or malicious content
  • Infringe on intellectual property rights
  • Create fake accounts or reviews

9. Intellectual Property

The Localee Platform, including its design, logos, text, graphics, and software, is owned by Localee and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our written permission.

You retain ownership of content you submit to the Platform but grant us a license to use it as described in these Terms.

10. Limitation of Liability

To the maximum extent permitted by law:

  • Localee is provided "as is" without warranties of any kind
  • We are not liable for the actions, quality, or legality of services provided by Businesses
  • We are not liable for any indirect, incidental, or consequential damages
  • Our total liability is limited to the fees paid to us in the 12 months preceding the claim
  • We are not responsible for disputes between Customers and Businesses

11. Termination

You may close your account at any time. We may suspend or terminate your account if:

  • You violate these Terms
  • Your conduct harms other users or the Platform
  • Required by law
  • We discontinue the service

Upon termination, your right to use the Platform ends. Provisions that should survive termination (such as payment obligations, limitation of liability) will remain in effect.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of Ireland. Any disputes arising from these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts of Ireland.

If you are a consumer in the European Union, you may also have rights under the consumer protection laws of your country of residence.

13. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by posting updated Terms on the Platform and updating the "Last updated" date. Your continued use of the Platform after changes take effect constitutes acceptance of the new Terms.

14. Contact Us

If you have questions about these Terms, please contact us: