Terms of Service

1. Introduction & Acceptance

Welcome to Localee. These Terms of Service ("Terms") govern your access to and use of the Localee platform, including our website, mobile applications, and related services (collectively, the "Platform").

By accessing or using Localee, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Platform.

We may update these Terms from time to time. Continued use of the Platform after changes constitutes acceptance of the modified Terms.

2. Definitions

• "Platform" refers to Localee's website, applications, and services
• "User" refers to any person who accesses or uses the Platform
• "Customer" refers to a User who books services through the Platform
• "Business" or "Service Provider" refers to a User who offers services through the Platform
• "Service" refers to any service offered by a Business on the Platform
• "Booking" refers to a confirmed arrangement between a Customer and Business for a Service

3. Account Registration

To use certain features of the Platform, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Be responsible for all activities under your account
• Not create multiple accounts or transfer your account to others

You must be at least 18 years old to create an account and use our services.

4. Platform Use

Localee as a Marketplace

Localee operates as a marketplace platform that connects Customers with Businesses. We are not a service provider ourselves. We do not employ, supervise, or control Service Providers. Businesses are independent contractors who offer their services through our Platform.

Customer Responsibilities

• Provide accurate booking information and service addresses
• Be present or available at the scheduled service time
• Communicate any special requirements to the Business
• Pay for services as agreed through the Platform
• Provide the completion code to the Business upon service completion

Business Responsibilities

• Provide accurate descriptions of services and pricing
• Maintain required licenses, insurance, and qualifications
• Deliver services professionally and as described
• Communicate promptly with Customers
• Comply with all applicable laws and regulations
• Process all payments through the Platform (no off-platform billing)

5. Bookings & Payments

Booking Process

When a Customer creates a booking, a unique booking reference is generated. Bookings must be confirmed by the Business before the service takes place. Upon confirmation, the full payment amount is authorized (held) on the Customer's payment method.

Payment Authorization & Capture

• Upon booking confirmation: Full amount is authorized (not charged)
• When service starts: Deposit (if applicable) is captured
• Upon service completion: Remaining balance is charged
• Funds are transferred to the Business minus applicable fees

Fee Structure

Localee is free for Customers. Businesses pay a platform fee based on their subscription tier:

Additionally, Stripe payment processing fees (1.5% + EUR 0.25 per transaction) apply and are deducted from payouts.

Cancellation Policy

Customer-Initiated Cancellations:

• 24+ hours before service: 100% deposit refund
• 12-24 hours before service: 50% deposit refund
• Less than 12 hours before service: No refund (deposit forfeited)

Business-Initiated Cancellations:

If a Business cancels a confirmed booking, the Customer receives a 100% full refund regardless of timing.

6. Service Completion

Completion Code System

Each booking includes a unique completion code. This code is provided by the Customer to the Business upon satisfactory completion of the service. This system ensures:

• Verification that the service was delivered
• Customer acknowledgment of completion
• Secure release of payment to the Business

Dispute Resolution

If a dispute arises regarding a service:

1. Attempt to resolve directly through our in-app messaging
2. Contact Localee support for mediation assistance
3. If unresolved, disputes may be escalated to appropriate legal authorities

We encourage resolution through communication. Our support team can help mediate disputes and may issue partial or full refunds at our discretion in cases of clear service failures.

7. Reviews & Content

Users may post reviews, ratings, and other content on the Platform. By posting content, you:

• Represent that your content is accurate and based on genuine experience
• Grant Localee a license to use, display, and distribute your content
• Agree not to post false, misleading, defamatory, or inappropriate content
• Acknowledge that we may remove content that violates these Terms

8. Prohibited Conduct

You agree not to:

• Violate any applicable laws or regulations
• Provide false or misleading information
• Harass, abuse, or harm other users
• Circumvent or manipulate the Platform's systems
• Attempt to conduct transactions outside the Platform
• Use the Platform for illegal or unauthorized purposes
• Post spam, malware, or malicious content
• Infringe on intellectual property rights
• Create fake accounts or reviews

9. Intellectual Property

The Localee Platform, including its design, logos, text, graphics, and software, is owned by Localee and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our written permission.

You retain ownership of content you submit to the Platform but grant us a license to use it as described in these Terms.

10. Limitation of Liability

To the maximum extent permitted by law:

• Localee is provided "as is" without warranties of any kind
• We are not liable for the actions, quality, or legality of services provided by Businesses
• We are not liable for any indirect, incidental, or consequential damages
• Our total liability is limited to the fees paid to us in the 12 months preceding the claim
• We are not responsible for disputes between Customers and Businesses

11. Termination

You may close your account at any time. We may suspend or terminate your account if:

• You violate these Terms
• Your conduct harms other users or the Platform
• Required by law
• We discontinue the service

Upon termination, your right to use the Platform ends. Provisions that should survive termination (such as payment obligations, limitation of liability) will remain in effect.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of Ireland. Any disputes arising from these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts of Ireland.

If you are a consumer in the European Union, you may also have rights under the consumer protection laws of your country of residence.

13. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by posting updated Terms on the Platform and updating the "Last updated" date. Your continued use of the Platform after changes take effect constitutes acceptance of the new Terms.